DevProv+
DevProv+ | Suite of Services
DEVICE PROVISIONING, CONFIGURATION, & SUPPORTUSAT proudly offers packages designed to limit out of pocket expenses by bundling WWAN network device provisioning and support services with the cost of hardware at the time of purchase through our DevProv+ suite of services.
DevProv+ is a suite of WWAN services designed to reduce your total cost of ownership and increase efficiency of your IoT deployment by providing a host of provisioning and support services for your network devices.
Using DevProv+ ensures your devices are shipped ‘Hot’ — updated, configured, secured, tested, and connected to your carrier’s network. Devices arrive ready to be installed, out of the box.
Support Options
ONGOING AND INCIDENT-BASED SUPPORTONGOING SUPPORT
For clients who require the updating, provisioning, configuration, and testing of devices prior to shipment, we recommend purchasing a DevProv+ service. In addition to pre-shipment provisioning, DevProv+ allows an unlimited* number of device support incidences for every device purchased with the added DevProv+ service. *The duration of unlimited support for a specific device (or specific devices) depends on the plan selected. Plan duration ranges from 3 to 36 months. Support is for the IoT device itself, and not interactivity with customer provided equipment.
INCIDENT SUPPORT
For customers who would rather troubleshoot incidents as they occur, device by device, and incident by incident, our standard DevProv service is for you. This option is also available to clients who bought devices from USAT without including the DevProv+ service at the time of purchase. DevProv post-sale incident packages allow you to purchase support for devices in preset incident bundles.
DevProv+ Components
Pre-Sale & Post-Sale ActivitiesPre-Sale Support
WWAN Provisioning Services- Carrier configuration & provisioning of your device
- Device and carrier asset report
- Carrier and manufacturer advocacy services
- IP labeling (if applicable)
- Pre-deployment firmware and post updates
- Programming PDF stored on file at USAT
- Online access to order processing
- Template programming of client-supplied template
Post-Sale Support
Technical Support Services- Live USA-Based Phone and Email support:
- Hours: 8:00 AM - 5:30 PM EST
- Phone: (888) 550-8728
- Email: [email protected]
- Carrier and Manufacturer Advocacy Services
- Devices Recovery and Re-Programming Services
- Online Access to Support Cases and RMA's
Incident-Based Support
Details & Packages AvailablePost-Sales Incident Packages
In the event you require service on devices without an active DevProv+ package, Post-Sale Incident Packages (DevProv 0) are offered separately by the USAT help desk to troubleshoot connectivity to cellular networks. Devices purchased without provisioning are not configured prior to shipment and are not automically eligible for USAT help desk support.
Pricing for support options are available through your USAT Account Manager. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.
*Project specific engineering support is not included in incident packages. Engineering assistance will incur additional fees.
Available Incident Packages
The USAT help desk will work in conjunction with our customers to troubleshoot any hardware or service purchased through USAT. Support packages are purchased in single and multi-incident packages. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.
- 01INCIDENT - Support for 1 Incident
- 10INCIDENT - Support for 10 Incidents
- 25INCIDENT - Support for 25 Incidents
- 50INCIDENT - Support for 50 Incidents
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