Product FAQs




Below we've collected a series of product FAQs. We address a multitude of questions regarding specific products, services, manufacturers, and software. If the answers you're looking for aren't located below, please give us a call.


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Company FAQs

The FAQ's in this section are all about USAT as an company and how we operate, click below to learn more.


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Cradlepoint Services

Find over three dozen of the most popular FAQ's about Cradlepoint Managed Services.


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Cradlepoint Products

This category contains the top seven general questions asked about configuring Cradlepoint devices.


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Cradlepoint Series 2

If you're Cradlepoint devices are within their series 2 line of M2M products, these are the FAQ's for you.


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Cradlepoint Series 3

Have a Cradlepoint device within their series 3 line of M2M deivces, then these FAQ's should help you.


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Sierra Wireless FAQs

This category contains over four dozen of the most popular FAQ's regarding Sierra Wireless M2M devices.


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Digi Products

Within this small section, you will find three of the top FAQ's regarding Digi International M2M devices.


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Digi Transport FAQ

This category features over two dozen frequently asked questions about the Digi Transport series of devices.


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Digi Remote Manager

You'll find five of the top questions customers ask about Digi Remote Manager in this FAQ category.


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Digi Device Cloud

In this category you'll find five of the top how-to's regarding managing the Digi Device Cloud.


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NetCloud Engine FAQ

Over seven dozen of the most popular FAQ's surrounding Cradlepoint's NetCloud Engine are in this category.


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NetCloud Manager

Find the top seven questions regarding Cradlepoint's  NetCloud Manager services.


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General M2M Questions

This FAQ category contains general information regarding M2M and IoT products and services.


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Support Request Form



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If you're in need of support for products you've purchased from USAT, but didn't pay for device provisioning at the time of purchase, and never subscribed to our DevProv suite of services, please fill out this form. An expert member of our support team will reach out to you within one business day.

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